Delivery & Returns

Delivery

We've tried to make things as simple as possible!

Standard International Delivery - £5.95

International Delivery on orders over £100 - FREE

Returns

If you wish to return an item for refund you must do so within 30 days of receipt. Please contact us at sales@totallybiblical.com stating your order number and the reason for the return. Items must arrive back with us in saleable condition and in the original packaging.

All items should be returned to the following address;

Totally Biblical, Redbrick Mill, 218 Bradford Road, Batley, West Yorkshire, WF17 6JF

Please do not return your item to the original manufacturer. Please be aware that the goods are your responsibility until they reach us, so we suggest you may want to send them back to us by tracked shipping or purchase shipping insurance.

FAQ

When will I receive my refund?

If you have received an email from us stating your refund has been granted, please be aware that refunds usually take 3-5 working days. If you haven’t received a refund and you have been waiting longer than this, we ask that you please check your bank account. If the amount still is not showing please contact both your bank & your credit card provider (if applicable) If there is still a problem please do not hesitate to get in touch.

I wish to cancel the order I have just placed, what should I do?

Changed your mind? No problem, you have the right to cancel your order, if you wish to do so please let us know immediately by phone or email

My order has not arrived in the time period stated, what should I do?

If your item has not arrived within the period stated, please get in touch with us. With regards to international postage there may be an additional wait once the item enters the regional postal service, which may vary from country to country.

I want to exchange my item, how do I do this?

Your item can only be exchanged for the same item. We only replace items if they are defective or have been damaged in transit. If you require a replacement, please contact us. You may return the item for a refund (please see above) and once a refund has received an order for new items should be placed.